Aweber Fine With Comment Spammers After All?

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I can tell you're drunk.  Every sentence sounds like blog comment spamEvery blog owner ends up getting comment spam – you know, someone leaving lame links on your blog trying to get some SEO bounce.  Usually its easy to ignore.

Sometimes, especially when you’re already in a bad mood, you decide to tilt at a windmill and try to make a tiny bit of difference. In this case, a spammer left a link to a video page selling acne cures.  If you exit the target page they dropped on my site, one of those Javascript “WAIT don’t go!” nags pop up.  If you stay, you are presented with a signup form. The signup form places you on a mailing list managed using Aweber.  This company is one of the largest email list management companies on the web.  While they have a reputation for being more tolerant than their competitors when it comes to their clients’ web marketing efforts, they still have strong anti-spam policy and in the past have been rather quick to slap blatant spammers.

A quick check of their spam policy gives one some hope:

“Things You May Not Do With AWeber:

  • Post irrelevant links to your website in discussion forums, newsgroups or classifieds sites like Craigslist.

Okay – that seems to cover comment spam!  Pop up a chat window with Aweber and turn this sucker in.  Unfortunately, the chat support team apparently has NOT ready their own spam policy:

Jeff D: [1:26:17 PM] Welcome to our real-time support chat. How can I help you today?
REDACTED: [1:26:18 PM] you client is dropping comment spam on my blog

Jeff D: [1:26:39 PM] Hello REDACTED

REDACTED: [1:28:02 PM] What can we do about one of your clients dropping comment spam on my blogs pointing to their Aweber email signup form

Jeff D: [1:28:14 PM] can i see your blog please?

REDACTED: [1:28:44 PM] http://www.consumerprivacy.us/

Jeff D: [1:28:49 PM] Thank you! One moment please.

REDACTED: [1:28:55 PM] do I need to make the comment live so you can see it?

Jeff D: [1:30:17 PM] I can take care of that for you. To move forward, can you please verify your login name and the last 4 digits of your credit card on file?

[1:30:37 PM] Sorry that was for someone else, please disregard

REDACTED: [1:30:40 PM] What?

Jeff D: [1:30:56 PM] one moment please

REDACTED: [1:31:07 PM] do I need to make the comment live momentarily so you can see it?

Jeff D: [1:31:35 PM] Where can I find this comment?

REDACTED: [1:32:11 PM] hold on (see my questions) I will make it live

REDACTED: [1:33:22 PM] Last comment on http://www.consumerprivacy.us/privacy/reclaim-your-privacy-from-lulu

Jeff D: [1:34:14 PM] That you are is a fantastic internet marketer. The web page loading tempo is definitely awesome. This kind of thinks that you will be performing virtually any unique key. Additionally, The actual material usually are must-see. you’ve conducted a fantastic hobby within this theme!

[1:34:18 PM] This?

REDACTED: [1:34:49 PM] if you click on the “acne treatment” user name link it leads you to

[1:34:52 PM] yes

[1:35:52 PM] Leave the page, then click on the “stay on this page” javascript nag

Jeff D: [1:35:57 PM] Thank you! One moment please.

[1:38:45 PM] Sorry but there is nothing I can do about this

[1:38:56 PM] We only manage his emails but not his website

REDACTED: [1:39:40 PM] so he is free to spam using your tools as long as he wants?

Jeff D: [1:39:56 PM] He’s not using our tools to spam

[1:40:01 PM] Is there anything else that I can help you with today?

REDACTED: [1:40:44 PM] he is using spam to drive people to his aweber form and that’s okay?

[1:41:01 PM] doesn’t that violate your T&C?

Jeff D: [1:41:14 PM] He is driving people to his website

[1:41:21 PM] We do not manage his website

REDACTED: [1:42:11 PM] your antispam policy states a violation includes: “Post irrelevant links to your website in discussion forums, newsgroups or classifieds sites like Craigslist.:

Jeff D: [1:42:29 PM] As the blog administrator I would advise you to just delete the comment

REDACTED: [1:42:38 PM] Right here: http://www.aweber.com/antispam.htm

Jeff D: [1:42:43 PM] If you would like I can email a manager to review this on Monday

REDACTED: [1:43:17 PM] Good idea, since he is violating one of only a couple of bullets on your antispam policy

Jeff D: [1:44:01 PM] Is there anything else that I can help you with today?

   

Special note – I did NOT leave the comment live – it was to stopcureacne [DOT] com So, my web guy has submitted a ticket to Aweber. Stay tuned. Despite Aweber’s Antispam policy, if you try to complain you will may simply be wasting your time. Their Antispam policy was written for sales, marketing, PR, and regulators. Not their support team.

 

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